Scaling to $1M ARR
Growth, systems, and the metrics that matter.
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Optimize retention
Churn is the rate customers cancel. High churn means a leaky bucket—no amount of new customers will get you to $1M ARR. Personalize onboarding with personal videos/emails. Identify the 'aha moment' when users realize value and get them there fast. Ask churned customers why—often they just didn't know about a feature.